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Innovation in Customer Service — Top Trends to meet consumers demands and expectations in 2017

by Ania Wysocka | Apr 13, 2017 | Hospitality & Travel, Innovation, SaaS, Technology, Trends

Customer service is changing as traditional capabilities aren’t always responding to new customer needs and demands Data from a recent study by Forrester shows that 72% of businesses believe improving their customer (and in particular Millennial customer)...

The DMIC Project & Mumbai – Global Tech Hubs

by Chris Massot | Oct 24, 2016 | Analysis, Entrepreneur, Financing, Technology, Trends

The DMIC is a slow-motion economic earthquake the world’s tech community needs to pay attention to.  More than any other project in memory, this massive infrastructure project will reshape a region, and global IT development. As a country with immense potential...

Pune India – Potential for a Global IT Hub

by Chris Massot | Sep 25, 2016 | Entrepreneur, Financing, Global Partners, Technology, Trends

Pune India is not a city whose name comes to mind first when one thinks of India as a tourist, or in the context of business.  But once you have visited Pune, you discover the opportunity, and potential! The Alacrity Canada office was recently visited by Mike...

Global Technology Business Hub – Bangalore

by Chris Massot | Sep 21, 2016 | Analysis, Entrepreneur, Technology, Trends

India’s tech ecosystem is set for explosive growth. It has enormous potential to become a significant supplier of both software and hardware to global companies.  With the help of government bodies and other organizations, the country’s tech growth and...

Is Silicon Valley Becoming Less Relevant to Startups

by Chris Massot | Aug 24, 2016 | Financing, Investment, Technology, Trends

Is Silicon Valley may be becoming less relevant to software startups?  Probably not, but US Software investing as a percentage of global deals is down; how does that change the market today and in the future?  Are we starting to see the earliest signs of a...

Global Funding Activity Shift: Early Warning Signs for Silicon Valley?

by Chris Massot | Aug 18, 2016 | Analysis, Financing, Investment, Trends

Is Silicon Valley’s and the San Francisco Bay Area software industry becoming less important to investors?  Are there warning signs for economists and investors in the trends emerging this year?  Perhaps.  Over the next few posts we will detail a...
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